Friday 24 August 2012

Why effective communication skills are important for you


Have you ever encountered times although you have done so much preparation and practiced so many times with your well written script, at the very moment of presentation you started to panic and stammered all the way through and messed up your whole project? Well, I HAVE. And it happens to me all the time. I get very nervous whenever I do presentations and seem to have developed a phobia about making speeches or talking more professionally. If anyone of you still remembers, this actually happened on my very second ES2007S lesson. I blanked-out in the middle of my explanation and stumbled badly even after rehearsing with Venna!

Clarity and coherence are my biggest flaws. Most of the time, nervousness has caused me to speak at such a fast pace that whatever comes out of my mouth causes confusion and misunderstandings with my listeners. Thus, hopefully through the mock interviews and oral presentations, I am able to build more confidence in myself and leave good impressions to people after communicating with them. 

Another reason why effective communication is important to me is the art of Non-verbal Communication. Whenever we are communicating with people, our body posture, eye contact with them and gestures can convey a lot to our listeners. Paraphrasing from the article, HelpGuide.org on “Nonverbal Communication”, our non-verbal language often contradicts with what we are trying to say. And when such confusion arises, the listener may often choose to believe in your body language. I would certainly not want the other party to see me as someone who is distrustful or look uncomfortable with them, and hence jeopardise our relationship. Thus, I believe that by refining my sensitivity towards the understanding of non-verbal language, I will be able to communicate my intended messages more successfully and understand others better.

Of course, effective communication includes the skill of active listening and forming constructive criticism where I am able to bring out points while being courteous and tactful. And to me, Effective communication determines how you portray yourself, how people perceive you and ultimately the kind of relationships established, be it those you are intimate with, or those in the business community, or even acquaintances. No matter how smart one person may be, how great an idea you may have, the inability to communicate effectively for people to understand would undermine all efforts. While I find myself a decent communicator when it comes to casual talk, I cannot confidently say that I am anywhere near being a professional one. Hopefully I will change for the better through this module!

12 comments:

  1. I agree with your point about the non-verbals. I think that the non-verbals are key in winning trust and understanding. I seldom face issues in presentations because I can't script speeches. I can list out the points I have to cover but I leave considerable leeway to fill up the rest of it. Hope this helps, see you soon!

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  2. Wow, you are spot on.

    I guess you are not alone in this. I share the same problem with you in almost the same intensity. I guess you saw me screwed up during my first "presentation" to the class which you coincidentally "volunteer" me. Nonetheless, it was a good practice to begin with.

    Alright, lets work together as a team and improve on our communication collectively. :)

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  5. Thanks, Shiying, for posting so early. I like the way you delve int your own skills and needs. You provide lots of concrete details to illustrate, too. What I have problems with is the plethora of sentence level problems. Please seem below.

    There are also some minor issues with phrasing that can be easily amended to give your prose a more formal (less chatty) feel.

    See below:

    1) Have you guys ever... >>> Have you ever...

    2) Have you guys ever encountered times when you have done so much preparation, practiced so many times with your well written script. But at the very moment of presentation, you started to panic and stammered all the way through and messed up your whole project? Well, I do. >>>

    Have you ever encountered times although you have done so much preparation and practiced so many times with your well written script, at the very moment of presentation you started to panic and stammered all the way through and messed up your whole project? Well, I HAVE.

    3) I get very nervous whenever I do presentations and seemed to have developed ... >>> I get very nervous whenever I do presentations and seem to have developed ... (keep your verb tenses consistent)

    4) Many a times.. >>> ???

    5) ...that whatever that comes out of my mouth causes confusion and misunderstandings with my listeners..... >>>
    that whatever comes out of my mouth causes confusion and misunderstandings with my listeners.

    6) communicating to them ... >>> communicating WITH them (This may reflect a fundamental problem, SY. If you stumble it may be because you are talking TO rather than WITH. Try speaking with a group of others just as you do with one individual. Speaking WITH is more personalized than speaking TO, and a result, it might be easier for you to connect and not stumble once you reorient your communication perspective.)

    7) Well, another reason... >>> skip "Well" --- that's appropriate in conversation more so than in writing

    8) Quoting from the article... >>> are you quoting or paraphrasing?

    9) I would be able to communicate... >>> I will be able to communicate...

    10) active listening, forming... >>> active listening and forming

    11) Effective communication determines how you portray yourself, how people perceive you and ultimately the kind of relationships established with them. Be it those intimately close ones, or those in the business community, or even acquaintances, effective communication is ever so important. >>> Effective communication determines how you portray yourself, how people perceive you and ultimately the kind of relationships established, be it those you are intimate with, or those in the business community, or even acquaintances.

    12) X, Y >>> X and Y

    13) While I find myself a decent communicator when it comes to casual talk, this may be the very reason that set me back as an unprofessional one. >>> While I find myself a decent communicator when it comes to casual talk, the confidence I have in this ability may be the very reason that sets me back as an unprofessional one. (?)

    I really appreciate your hard work!

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  6. Sorry I seem to be spamming you....

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  7. Rohit: Thank you for your comment! I will try out your way for my upcoming Peer Teaching!!

    Bernard: Haha! Sure! We shall "transform" into great communicators after all the trainings from this module!

    Brad: Thank you for your comment!! Looks like i still have A LOT to improve on! However I do not really understand point 12, and no, you are not spamming. I'm greatful for such detailed analysis of my post! =)

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  8. Hello Shiying!

    First and foremost, we are definitely in the same boat! It may not be a good thing, but it's comforting to know I'm not the only one with problems with my pace and coherance!

    I enjoyed the liveliness of your post, though it may pass off as slightly informal at times. Your words engaged me a lot as your personal touch was very well slipped in. You brought up a very good point, and that is the need to be more sensitive to non verbal language. Indeed, being more aware about what people are subtly trying to say, we can actually gather much more than what we are hearing.

    Let's communicate more for the coming weeks and build up the confidence within! We will survive!

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  9. I'm glad you appreciate the input.

    Point 12 just means that when you have two items in sequence, it's better to use a conjunction like "and" rather than simply listing them side by side...

    :)

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  10. Hello Yun,

    Thank you for pointing out the informality in my post! I have not mastered the knack of writing both formally and yet still suitable for being blog posts yet. However, this also mean I can improve my skill through my edited versions and future posts!

    Hello Brad,
    Thank you for your clarification!
    Will take note of it in future.

    XDD

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  11. Blog Edited.
    Last Edited on 05 Sept 2012, 2:11 am

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  12. Hi Shiying,

    Finnaly here is a feedback from me to... you will see for your self next year how it is to be an exchange student! I want to start by telling you that I really enjoyed your post. Even if Mr. Blackstone writes that it should be a more formal and not a chatty feel I would say it is better sometimes like this. Yes, this class is called professional communication but we always have to remember who our audience is and I feel the good blogs are those that are a bit chatty and still get the message forward to the audience. I compere your blog with one of the most read blogs in Norway and you write in the same style (but she earns money on it). But that said it depends what you are writing about, in this case it worked but for the next blog it should be a bit less chatty.

    I really appreciate having you in the class and it was fun working with you on the peer-teach project. You are full of ideas and what you describe as your problem in this post I couldn't notice at presentation. It looks like you are becoming more confident and a better communicator. Looking forward for your next blogs.

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